Building Health Literate Organizations: A Guidebook to Achieving Organizational Change


High quality, safe health care depends on clear communication between patients, families, providers, and health systems. Increasingly, health care providers and organizations recognize this and are trying to address health literacy in their daily work. This guidebook is intended to complement the many excellent health literacy resources that already exist and are emerging every day, and to help organizations of any size use them to become health literate health care organizations. A health literate health care organization supports patient-provider communication to improve health care quality, reduce medical errors, facilitate shared decision-making, and improve health outcomes. 


  • Guidebook At-a-Glance
  • Introduction
  • Background
  • Engaging Leadership
  • Preparing the Workforce
  • The Care Environment
  • Involving Populations Served
  • Verbal Communication
  • Reader-Friendly Materials
  • Case Study
Contact Person/Organization: 

UnityPoint Health

Type of Tool:

Publication Date: 

Health literacy and patient safety: Help patients understand

Health Literacy