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Staying Safe on the Job: De-Escalating Challenging Situations

Purpose

Learning Objectives:

  • Identify risk factors for challenging situations
  • Recognize the early warning signs
  • Discuss principles of de-escalation
  • Discuss strategies to de-escalate challenging situations

Contents

  • Background
  • Challenging Situations
  • Risk Factors: Client, Environment, Staff
  • Early Warning Signs: Anxiety
  • De-escalation: Definition, General Principles, Techniques, Initial Approach, Communication, Create Personal Space: Physical Stance, Body Language, Vocal Communication, Verbal Communication, Empathetic Listening 
  • What to Avoid
  • Conclusions
  • References

      

Contact Person/Organization: 

Dr. Kim Corace, The Royal Ottawa Mental Health Centre

Type of Tool:

Publication Date: 
2014
Videos: 

De escalation Techniques